Multinational mobile telecommunications company, MTN has reinstated data connectivity for users across the country after days of network challenges.
Scores of MTN users took to their social media handles to complain about slowed connectivity, a situation the South African based telecoms company has attributed to a double undersea fibre optic cable cut in Europe which affected the network’s operations across 14 countries including Ghana and South Africa.
Updating the situation on Saturday night, MTN wrote “Ghana is fully restored! Thank you for your patience. We have fully restored our data service so you can tweet, browse, download and stream at the 4G+ speeds you love.”
Despite the restoration, some aggrieved customers still remain unhappy with the telecoms giant. They are seeking compensation from the company. But commenting on the issue on Accra based Citi FM, a spokesperson for the company said it had taken note of the concerns and would respond accordingly in the coming days.
See some of the tweets:
Where's our compensation.. at least no one sued you.. the least you can do is to make up for the harm caused.
— Capt.🇬🇭 (@LomoMykeCaptain) January 18, 2020
Masa i need my full data back… No excuses and long questions biaa.
— K O B B Y. 🇬🇭 🇺🇸 (@Jahhcomesfirst) January 18, 2020
You should compesate the users for the disruption. If Consumers are describing what was lost during those hours, it will amaze you!
— YawBiney (@YawDaniel) January 18, 2020