MTN Ghana has notified its customers that the company is working tirelessly to resolve the internet connectivity issues the company has encountered in the West African sub-region in the last few days, ABC News can report.
A release by the company on Saturday reads “MTN Ghana confirms that significant progress has been achieved in restoring the mobile data connectivity issues. The restoration has commenced and so far we have attained 50% resolution.”
According to the telecoms giant, customers can now experience a more improved internet access in relation to downloads, streaming, whatsapp as well as outbound calls.
“You can now experience appreciable speed levels with picture, video and general downloads, as well as WhatsApp and International Outgoing calls,” portions of the statement read.
Connectivity was interrupted on Wednesday over what the company has now described to be a result of a double undersea fibre optic cable cut in Europe which affected operators in six West African Countries. This situation affected internet services, due specifically to issues with the West Africa Cable System (WACS).
The South African based telecoms company is however assuring of its commitment to providing customers with the best experience even as it thanks its customers for their patience. “We say thank you, our loyal and valued customers, for your patience during this difficult period. We will continue to work tirelessly on fully resolving the mobile data connectivity issues in the shortest possible time.”