As part of government’s effort to modernize its services in all ministries, departments and agencies, the Ministry of Gender, Children and Social Protection has touted massive improvement in their operations as far as this vision is concerned.
Taking her turn at the routine Ministers’ Press Briefing at the Information Ministry on Sunday, December 5, 2021, Caretaker Minister of Gender, Cecilia Abena Dapaa indicated that the ministry has chalked significant success in the delivery of its mandate from August 2020 to date.
Addressing the media, Mad. Cecilia Abena Dapaa mentioned that the ministry has made strides in the use of digitization and digitalization tools to deal with issues such as abuse reporting by victims and witnesses, monitoring the vulnerable, implementation of social interventions among others.
“It’s government vision to make sure we take digitization and digitalization very seriously. Why? Because it help us speed up our service delivery,” she said.
According to the caretaker minister, one of the flagship digitization initiatives is the establishment of what the ministry call the Orange Support Centre. She explained that the centre is a technology platform that aims at providing information and support for survivors of domestic, sexual and gender violence including child marriage in Ghana.
The centre, the minister says comprise of a toll free call in section and an app known as the Boame App where victims can report any form of abuse.
“At the centre, there is a team of volunteers in the health, legal and psychosocial sectors who renders relevant services in their fields to the victims/survivors,” Mad. Cecilia Abena Dapaah said.
Touting the success of the centre to the media, the minister noted that the Orange Support Centre received about 1448 calls through its toll free line between March to June this year adding the all these cases reported were resolved by the centre.
Commenting on the Single Window Citizen Engagement Services by the ministry, she explained that this initiative is to strengthen systems and improve coordination of all social protection programs.
She said “the system provides a stop point for citizens to report grievances for redress about the implementation of major social protection flagship programs like the School Feeding Program, the National Health Insurance Scheme, Labour Intensive Public Works, LEAP and Education Capitation Grant.
“It reduces administrative cost and provides database analytical report to record and monitor the progress of cases,” she added.
She also mentioned other digital interventions such as the Social Welfare Information Management System (SWIMS), Leap Management Information System and the Ghana National Household Registry Database.
She therefore called on all Ghanaians to help the ministry and government to succeed in all of these digital interventions.